CommandWatch ("we," "us," or "our") is a security camera monitoring and alerting service operated by Endeavor Advanced Solutions. This Privacy Policy explains what information we collect, how we use it, and your rights with respect to that information.
By using CommandWatch, you agree to the collection and use of information in accordance with this policy.
Account Information: When an account is created for you by a system administrator, we collect your name, work email address, and role within your organization.
Authentication Data: We store a hashed (one-way encrypted) version of your password. We never store passwords in plain text.
Usage Data: We log standard server activity including IP addresses, browser type, pages accessed, and timestamps for security and diagnostic purposes.
Camera & Device Data: CommandWatch connects to your organization's Verkada camera infrastructure via the Verkada API. We collect and display device status data (online/offline state, device names, site assignments) on your behalf. We do not access, store, or transmit camera video footage.
Alert & Notification Data: We store alert history, suppression settings, and email notification logs to provide the alerting service.
Notes: Operational notes entered on camera records are stored and associated with the device and the user who entered them.
We do not sell, rent, or share your personal information with third parties for their own marketing purposes.
Verkada API: CommandWatch communicates with the Verkada platform to retrieve device status on your behalf using API credentials provided by your organization. This integration is subject to Verkada's own terms and privacy policies.
SendGrid (Twilio): Email alerts are delivered through SendGrid. Your email address is transmitted to SendGrid solely to deliver alert notifications. SendGrid does not receive any camera data.
Hosting: CommandWatch is hosted on Render.com infrastructure. Data is stored on servers located in the United States.
Account data is retained for as long as your account is active. Alert history and operational notes are retained for the duration of your organization's subscription. If your organization's account is closed, data is purged within 30 days upon request.
Server access logs are retained for up to 90 days for security monitoring purposes.
We take the security of your data seriously. Measures include bcrypt password hashing, JWT-based session tokens, HTTPS-only transmission, and rate limiting on authentication endpoints. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
CommandWatch accounts are provisioned and managed by your organization's administrator. If you need to update or delete your account information, contact your system administrator. For privacy requests that cannot be resolved through your administrator, contact us directly.
CommandWatch is an enterprise B2B service intended for use by adult professionals. We do not knowingly collect personal information from individuals under the age of 18.
We may update this Privacy Policy from time to time. When we do, we'll update the "Last updated" date at the top. For material changes, we'll notify administrators via email. Continued use of the service after changes constitutes acceptance.
Questions or concerns about this Privacy Policy or your data?
Endeavor Advanced Solutions
5776 Lindero Canyon Rd #D492
Westlake Village, CA 91362
Phone: 562.888.3278
Email: [email protected]